SHIPPING & RETURNS

 

Please keep in mind shipping times may be extended due to COVID19

KISAS is not responsible for any delays caused by USPS or the other shipping carriers we work with, especially during high volume seasons. Items purchased on pre-order are subject to varying shipping times per the item description and preorder policy.

We do not ship on Sundays or holidays. Our office, warehouse, and couriers will be unavailable during the following public holiday dates: Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day. Any orders placed on these days, or AFTER cut-off on the day before, will be dispatched the following business day. Please allow a few more days for delivery during this high volume season to avoid disappointment. We will continue to ensure your KISAS order gets to you as soon as possible.

Items purchased on PRE-ORDER may take between 2 - 4 weeks to be delivered. Having a pre-order item amongst other items in your order will hold back the delivery for your entire order. Email us at ShopKiSAS@gmail.com if you would like to arrange an alternative.

Please note: delivery dates included in the description of items are approximate and subject to change.

Domestic Shipping

All orders are shipped via USPS. 

We offer economy shipping which takes approximately 3-5 days. 
[Please see below for International Shipping]

Once we receive your order, we may require additional information to verify the transaction. If additional information is required you will be contacted via email or phone; please provide a valid phone number/email address that we may contact you in case of any issues or delays regarding your order. In the case that additional information is required your order will be held until we receive your verification. We reserve the right to cancel any order due to potential fraud.

The risk of loss and title for all merchandise ordered on this website will be passed to you upon departure of your package from our office. We will provide a USPS tracking number once your order is shipped. In case of loss, please contact USPS and provide your tracking number for all claims. You will be 100% responsible if your package is lost, stolen, or missing. No refunds will be issued. Please note in comment section if you choose to receive signature confirmation.


International Shipping

International shipping charges will be determined based on shipping destination. Delivery can take between 10-14 business days. We do not offer expedited delivery on international shipping.


Please Note: International shipments may be subject to import taxes, duties, and customs fees. You will be solely responsible for additional fees charge by the country of destination upon arrival.  Orders that are refused will be charged the original shipping plus return shipping to us, or subject to become a total loss.

Tracking
Once your order has shipped you will receive a tracking number via the email you provided to us with your order. You can use the tracking number to locate your package.

Delayed Shipping
Please be aware that once we have shipped your package there may be shipping delays due to holidays or other circumstances beyond our control.

Return & Exchange Policy

We do not accept returns or exchanges

We do gladly accept cancellations

Request a cancellation within 24 hours of purchase

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